Scale EMS Support
Whatever you need help with, the fastest way to reach support is through our contact page. Tell us the topic and, where relevant, the business and workspace involved, and our team will take it from there.
What we can help with
Account & access
Signing in, verification, passwords, and user roles and permissions.
Onboarding & setup
Creating your workspace, importing customers, products and balances, and initial configuration.
Product questions
How modules work, from sales and inventory to accounting, payroll and reporting.
Billing & subscription
Plans, invoices, upgrades and changes to your subscription.
Technical issues
Errors, syncing, offline behaviour and anything not behaving as expected.
Data & import
Bringing your existing records across, and exports of your data.
Security & privacy
Questions about data protection, and privacy or security requests.